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Wednesday, September 08, 2010
 
MICROAREA Technical Support Programs

Together with every MicroArea product you can benefit from the whole range of services our technical department offers, which are designed to assure that you obtain maximum performance from the acquired products. The technicians of the MicroArea support department are at your disposition to attend to your questions, help you, and find solutions to your problems...

Preffered Support: For those that need a higher level of attention. Preffered Support treats you to service oriented for the more selective client, with a personalized system of attention, and assignment of a telephone extension to accede the service wihout delay and a dedicated technician dependent on your consultation record. There is a system of visits to facilitate residential support to the user.

902 11 98 75.

Residential Support: Similar to the consumer but with the possibility to receive residential assistence equal to the modality of preffered support.

902 10 12 33.

Consumer Support: A maintenance program that assures the user the HOTLINE services, product updates, and new versions.

902 10 12 33.

Client Intergration Center: The modality of support ideal for those users that would like to receive our service without ties. Futhermore, our CIC resolves your doubts about hardware and system operatives.

807 555 444.


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Do you wish to contract a support program?

Do you wish to subscribe now to one of our maintenance programs?

1.- Download the form
2.- Make the payment on-line.
3.- Send the form completed and signed to:

MICRO AREA SOFTWARE, S.A.
Alboraya, 70 46010 VALENCIA

 4.- Start enjoying the advantages of your maintenance service.



Comparison of Types of Support

Comparison of Types of Support

A C.I.C. Consult through 807 555 444
B Consumer
C Residential
D Preffered

Type of Support

A. B C D

Hot Line

 

Updates

 

New Versions

 

 

Application Improvements

 

Complements and Modules.

 

 

 

Programming Access

     

Beta-Tester and internal versions

 

 

On-Line Updates

 

Free Formation

 

 

Maximum number of users for technician

     

Private assigned technician

     

Tele-Assistence

     

In-Home client support

   

Agreements and Legislation

 

 

 

RED and PDF System Support

   

Magnetic Support

 

 

Shipping

     
Private Support Line      

These conditions may be changed without previous notice. Will only be detailed in your maintenance contract


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Organismos Oficiales

How do I obtain support of different Official Organizations?

Your maintenance contract can be extended with AEAT, Delt@, Contrat@ or System Network programs.

Taxation Agency.
Delt@.
Contra@
System Network.


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